Privacy Policy

Privacy Policy

Effective Date: 16 February 2026
Information Officer: info@pokecartel.co.za

This Privacy Policy is drafted in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

1. What Information We Collect

  • Identity information: Full name and surname.
  • Contact information: Email address, phone number, and delivery address.
  • Payment information: Processed securely by Shopify Payments and not stored on our servers.
  • Account information: Username and password if you create an account.
  • Browsing information: IP address, browser type, pages visited, collected via cookies.
  • Order history: Products purchased and transaction records.

2. How We Use Your Information

  • To fulfil and deliver your orders.
  • To communicate with you about orders and support requests.
  • To send marketing communications (only with your consent; you may opt out at any time).
  • To improve our website through analytics.
  • To comply with legal obligations.
  • To detect and prevent fraud.

3. Third Parties

  • Shopify: Our e-commerce platform provider.
  • Payment processors: Shopify Payments processes your payment securely.
  • Courier partners: Name, phone number, and delivery address shared for delivery.
  • Analytics providers: Such as Google Analytics (anonymised where possible).

We do not sell, rent, or trade your personal information to any third party for marketing.

4. Your Rights Under POPIA

  • Access your personal information held by us.
  • Correct any inaccurate or outdated information.
  • Request deletion, subject to legal retention requirements.
  • Object to processing for direct marketing.
  • Withdraw consent previously given.
  • Lodge a complaint with the Information Regulator.

To exercise these rights, email info@pokecartel.co.za. We will respond within 30 days.

5. Cookies

  • Essential cookies: Required for the website to function.
  • Analytics cookies: Help us understand how visitors use our site.
  • Marketing cookies: Used with your consent for relevant advertisements.

6. Data Security

We take reasonable technical and organisational measures to protect your information, including SSL encryption and secure payment processing.

7. Data Retention

We retain your information only as long as necessary or as required by law (e.g., tax records for 5 years under SARS requirements).

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.